Refund & Return Policy

We want you to be completely happy with your purchase from RiaKhan Laundry Store. Please read our return policy carefully for your region.

🇬🇧 United Kingdom

Under the UK Consumer Rights Act 2015, you have the right to return any item within 30 days of delivery for a full refund — no questions asked.

✅ Return window: 30 days from delivery
✅ Return label: Free — we cover the cost
✅ Refund processing: Within 5 business days of receiving return
✅ Exchanges: Accepted
✅ Restocking fee: None

🇺🇸 United States

We offer a 30-day return policy for all US customers.

✅ Return window: 30 days from delivery
✅ Defective items: Free return label provided
✅ Non-defective returns: Customer covers return shipping
✅ Refund processing: Within 5 business days
✅ Restocking fee: None

🇦🇪 United Arab Emirates

In compliance with UAE Federal Law No. 15 of 2020 on Consumer Protection, we offer a 30-day return policy for UAE customers.

✅ Return window: 30 days from delivery
✅ Defective items: Full refund or replacement at no cost
✅ Refund processing: Within 5 business days
✅ Restocking fee: None

🇸🇦 Saudi Arabia

In compliance with the Saudi Consumer Protection Law, we offer a 30-day return policy for Saudi customers.

✅ Return window: 30 days from delivery
✅ Defective items: Full refund or replacement at no cost
✅ Refund processing: Within 5 business days
✅ Restocking fee: None

How to Return

Email us at riakhanstoresales@gmail.com with your order number and reason for return
We will send you return instructions within 24 hours
Pack the item securely in its original packaging
Send it back using the instructions provided
Your refund will be processed within 5 business days of us receiving the item

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at riakhanstoresales@gmail.com with photos. We will arrange a free replacement or full refund — no return needed in most cases.