π Shipping Questions
Q: Do you offer free shipping?
β Yes! We offer free worldwide shipping on every single order β no minimum spend, no hidden charges. Shipping cost is already included in our product prices.
Q: How long does delivery take?
- πΊπΈ USA β 15β25 business days
- π¬π§ UK β 15β25 business days
- π¦πͺ UAE β 20β30 business days
- πΈπ¦ Saudi Arabia β 15β25 business days
International shipping takes 2β4 weeks as items ship directly from our suppliers. We're transparent about this β we'd rather tell you upfront than surprise you!
Q: Where do you ship from?
Our products ship directly from our verified quality suppliers in China. This is how we keep prices affordable while maintaining quality. Every item is inspected before dispatch.
Q: Will I get a tracking number?
Yes! You'll receive a tracking number by email once your order ships, usually within 1β3 business days of ordering.
Q: Do I need to pay customs fees?
Most orders to USA, UK and UAE arrive without additional charges. Customs policies vary by country. We declare packages at their accurate value.
π Returns & Refunds
Q: What is your return policy?
We offer a 30-day hassle-free return policy. If you're not completely satisfied, contact us within 30 days of delivery and we'll arrange a return, replacement, or full refund.
Q: What if my item arrives damaged?
This is rare, but if it happens: email us a photo and we'll send a free replacement immediately β no return required. Your satisfaction is guaranteed.
Q: How long do refunds take?
Refunds are processed within 5 business days back to your original payment method once approved.
π¦ Orders & Products
Q: How do I place an order?
Browse our store β Add to cart β Checkout. We accept PayPal and all major credit/debit cards. Checkout takes under 2 minutes.
Q: Can I cancel or change my order?
Contact us within 24 hours of ordering and we'll cancel or modify it. After that, orders go to fulfilment and can't be changed β but you can still return the item.
Q: What discount codes do you have?
- π WELCOME10 β 10% off your first order
- π MOM15 β 15% off, our gift to moms
- π FREESHIP β 20% off orders over $75
π³ Payment & Security
Q: Is it safe to pay on your website?
100% safe. Our store runs on Shopify β the world's most trusted ecommerce platform, used by over 5 million businesses including major brands. All payments use SSL encryption. Your card details are never stored on our servers.
Q: What payment methods do you accept?
PayPal, Visa, Mastercard, American Express, and all major debit cards. Apple Pay and Google Pay available on compatible devices.
π§ Still Have Questions?
Email us at riakhanstoresales@gmail.com β we reply within 24 hours, MondayβSaturday.